- Open Source Call Center Platform Comparison - Let's face it, its expensive to start and run a call center. Open Source-based call center software is very popular …
- Vicidial Avatar Soundboard Feature - The Vicidial open source call center platform in its latest release (Version: 2.12-11 Build: 161111-1646) has included a feature long …
- Verterion Announces Vicidial Integration For Hubspot CRM - Verterion has just completed design and implementation of its first integration of Vicidial with Hubspot CRM. This integration connector automatically: …
- How To Convert Audio Files for Use With Asterisk - Although Asterisk has many built-in audio files, most often you will want to have custom audio files for prompts for …
- VoIP Call Recording Notes - We're asked all the time..."configure my phone system to record ALL my calls". Our very next question is "Are you …
- Choosing a Proper “Dialer Friendly” SIP Provider - When people that are new to setting up a outbound call center choose a SIP provider for a Vicidial (or …
- Vicidial Scaling and Fault Tolerance Notes - One of the most impressive features of Vicidial is its ability to scale, while at the same time enabling fault …
- Asterisk Call Quality Troubleshooting - Excellent call quality with any phone system is crucial. While businesses these days do run on email and web, the …
- Why Use Vicidial for Your Call Center? - Vicidial is an excellent choice for both small and large businesses to use for their call centers. In this article …
- Verterion Announces Vicidial Agent Performance Dashboards - Verterion has developed a custom package that will allow call center managers to track individual daily performance INTEGRATED with various …
